AccountId: 011433970860
ContactId: 8cb18966-548f-4fb3-bb3a-198d8c2a9e4d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2630 ms
Total Talk Time (AGENT): 1331 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/18/8cb18966-548f-4fb3-bb3a-198d8c2a9e4d_20250618T15:21_UTC.wav
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[AGENT][NEUTRAL] I feel