AccountId: 011433970860
ContactId: 8caf407a-f009-4162-a014-211ac34d3ba8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 163880 ms
Total Talk Time (AGENT): 72668 ms
Total Talk Time (CUSTOMER): 59654 ms
Interruptions: 1
Overall Sentiment: AGENT=0.4, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/10/8caf407a-f009-4162-a014-211ac34d3ba8_20250310T13:02_UTC.wav
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[AGENT][NEUTRAL] We the.
[CUSTOMER][NEUTRAL] [PII] curriendo el pado deed.
[CUSTOMER][NEUTRAL] Deciente
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] Is Momento.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh hello. S. Cincotecuatores uno M [PII] Ocho.
[AGENT][NEUTRAL] She is the telephone lake.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII] a una esta extension extension line director.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Uh, it's just one.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uh, director.
[AGENT][NEUTRAL] Mu.
[AGENT][NEUTRAL] ver.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Is [PII].
[CUSTOMER][NEUTRAL] [PII] esciento tao.
[AGENT][NEUTRAL] Which is a slavia.
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] Perfect. The dial for quesa verifictu no power is to a disclaimer kill a police.
[AGENT][NEUTRAL] Eita.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, [PII] memo quepado de la visitino escuvierine embargosielpaci retamentooplosemento and sip circuer to [PII] as to maximize sincuentadola deport.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] On you.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] And we are
[CUSTOMER][NEUTRAL] No Eratos.
[AGENT][NEUTRAL] Get going.
[CUSTOMER][NEUTRAL] Bye.