AccountId: 011433970860
ContactId: 8ca7acee-98dd-4d0c-936a-81a83f96afba
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 27440 ms
Total Talk Time (AGENT): 10111 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/8ca7acee-98dd-4d0c-936a-81a83f96afba_20250326T21:22_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEGATIVE] Disconnecting call due to no response.