AccountId: 011433970860
ContactId: 8c83e14a-43fb-4914-873a-64b18659251e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 391690 ms
Total Talk Time (AGENT): 162828 ms
Total Talk Time (CUSTOMER): 176230 ms
Interruptions: 1
Overall Sentiment: AGENT=0.1, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/8c83e14a-43fb-4914-873a-64b18659251e_20250326T17:19_UTC.wav
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[AGENT][POSITIVE] I'm gonna start this I'm gonna pay gusto.
[CUSTOMER][NEUTRAL] What the numbers.
[AGENT][NEUTRAL] When I started the show.
[CUSTOMER][NEUTRAL] She preunta ta er your resi unvi que the the misguo the the miltres.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] le la la puente.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK, so come on for you.
[CUSTOMER][NEUTRAL] And came for contact [PII] went out.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] the group a group number.
[AGENT][NEUTRAL] Well
[CUSTOMER][NEUTRAL] Elves.
[AGENT][NEUTRAL] before.
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] The number [PII].
[CUSTOMER][NEUTRAL] In a poli effectiva de [PII] deltecuatro depress the.
[AGENT][NEUTRAL] [PII] me right.
[CUSTOMER][NEUTRAL] And a the.
[CUSTOMER][POSITIVE] Correct [PII] for yes.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So uh tele.
[CUSTOMER][NEUTRAL] Larogacy is uh such dosincooes and cuatro. The direction is been [PII] also cited.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] In telephone cincoo says cuatro cinco says quaadrocinco.
[AGENT][NEUTRAL] [PII] the casalioselcorro electronicocute the associosapolisa.
[CUSTOMER][NEUTRAL] Uh, get, uh, correoges uh [PII].
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Yes, sir, yes, I got the numbers.
[CUSTOMER][NEUTRAL] I say so?
[CUSTOMER][POSITIVE] OK, that's great.
[AGENT][POSITIVE] Perfect. Uh condolos cervios medical senior for me.
[CUSTOMER][POSITIVE] Its well actually it's the it's the eco Christians and vio.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yes but uh.
[AGENT][NEUTRAL] You to
[CUSTOMER][POSITIVE] It's safe.
[AGENT][NEUTRAL] And then says that.
[CUSTOMER][NEUTRAL] You know.
[AGENT][NEGATIVE] No, no, not.
[CUSTOMER][NEUTRAL] For you.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Correct, solamente quero uh informal senoras lapoliapele group.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Oh no no I see it it doesn't know.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Yeah, no, but I'm also very key.
[AGENT][NEUTRAL] See argentina.
[AGENT][NEUTRAL] Is the police for effective?
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] There's the eldia [PII] de Julio de lossiete.
[CUSTOMER][NEUTRAL] Would you, uh-huh.
[AGENT][NEUTRAL] As primero deli.
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Be uno.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Mm, no, memoqueno asel be notramoseki uh reskisadi and profela politiva.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] In a medical state where it?
[CUSTOMER][NEUTRAL] OK, and I set out the company.
[AGENT][NEUTRAL] When gustarosigua osmos ergo solamente leque informat la polia activva aino.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] That's no see.
[CUSTOMER][NEUTRAL] Uh, no, well, we are there for.
[AGENT][POSITIVE] Good.
[CUSTOMER][NEUTRAL] Mm, after the amaschola per er personal person the parliamento reports one of 3 no.
[AGENT][NEUTRAL] S
[AGENT][NEUTRAL] Mhm.
[AGENT][NEGATIVE] No, memoso saba er buscado a group is solamenteud contra esta.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII] [PII].
[CUSTOMER][NEUTRAL] OK, well let's see my make my complete money.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] But he is I guess uh.
[AGENT][NEUTRAL] Delte unitine Lego [PII].
[AGENT][NEUTRAL] than del del one.
[AGENT][NEUTRAL] The unit tea.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Well thank you. OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][MIXED] OK perfect no information.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] As.
[CUSTOMER][NEGATIVE] No, no.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] You see one minute.