AccountId: 011433970860
ContactId: 8c44c986-b679-4ab2-8c64-b3f56f6c07f4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18100 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 679 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/07/8c44c986-b679-4ab2-8c64-b3f56f6c07f4_20250507T16:16_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello.