AccountId: 011433970860
ContactId: 8c29293e-49f0-46e1-833d-e195508b4696
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 32209 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 919 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/23/8c29293e-49f0-46e1-833d-e195508b4696_20250123T18:39_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?