AccountId: 011433970860
ContactId: 8c200a98-d582-4a07-8149-e211d0184762
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 58970 ms
Total Talk Time (AGENT): 10082 ms
Total Talk Time (CUSTOMER): 19631 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/06/8c200a98-d582-4a07-8149-e211d0184762_20250606T19:11_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] APL, this is [PII].
[CUSTOMER][NEUTRAL] Hi, this is [PII]. How are you doing?
[AGENT][NEUTRAL] Fine.
[CUSTOMER][NEUTRAL] Hey, can you send me a copy of the benefit sheet with rates for the current policy for group 17222?
[AGENT][NEUTRAL] Can you send that in an email to APL sales?
[AGENT][NEUTRAL] Are ourselves at AM public.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh da da da.
[CUSTOMER][NEUTRAL] OK, alright.
[CUSTOMER][POSITIVE] Got it. Thank you so much.
[AGENT][POSITIVE] Thank you.
[CUSTOMER][POSITIVE] Have a good one.
[AGENT][NEUTRAL] You too.
[CUSTOMER][NEUTRAL] Bye.