AccountId: 011433970860
ContactId: 8be9b6a9-f4c9-4535-8e95-6675763b4e16
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 332829 ms
Total Talk Time (AGENT): 132865 ms
Total Talk Time (CUSTOMER): 161846 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.2, CUSTOMER=1.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/12/8be9b6a9-f4c9-4535-8e95-6675763b4e16_20250512T12:59_UTC.wav
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[AGENT][NEGATIVE] We one of the popele conquingusto.
[CUSTOMER][NEUTRAL] Gracias [PII] can you the number.
[AGENT][NEUTRAL] way.
[CUSTOMER][NEUTRAL] Oost your teno uncover APL er la cortura Icho estanio unodos rescuatro pagos er ami pro and prodor the medio demi esposo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Pero in their comer processo porquelos pagos queer and marso beinco portos no intro elicinco so pagos quebequecur uh ala a united healthcare.
[CUSTOMER][NEUTRAL] Pasta servisos a process sarallalaturare in quirocara C APL isostos pagos resents osins no losis unit healthcare paraclamarlesos stay in it.
[AGENT][NEUTRAL] In the police.
[CUSTOMER][NEUTRAL] Ms. [PII].
[CUSTOMER][NEUTRAL] Opolia is those quadrocinco.
[CUSTOMER][NEUTRAL] Quadron Quadro.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK, enera Costa system let me confirm mao [PII].
[CUSTOMER][NEUTRAL] That was erroqui 00 e o tere cincoo say cinco.
[AGENT][NEGATIVE] costs.
[CUSTOMER][NEUTRAL] Cintosincuenta you know [PII] uno just says.
[AGENT][NEUTRAL] Muiter is re electronico so destapolisa.
[CUSTOMER][NEUTRAL] If the faro at the Alma or the Oscar is a [PII] eso chocho [PII].
[AGENT][NEUTRAL] Mucha gracia proverific cost to one and the other is to stay on the poor and rena siertospado queerralial aso probedo.
[AGENT][NEUTRAL] Como funcionaria and estecao no el el el rembolsotepaso servis in.
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] In the Casilla.
[AGENT][NEGATIVE] Senoracosa steel queue there or las eas and las.
[CUSTOMER][NEUTRAL] Yeah, you see, no, but because you, you will lose your in the in the plata former here you will lolos carbosel cargo the.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Marso and Tiete.
[AGENT][NEUTRAL] TNL number.
[CUSTOMER][NEUTRAL] Is this
[CUSTOMER][NEUTRAL] Trecinco Ocho Ochocinco.
[AGENT][POSITIVE] Montu gracias.
[AGENT][NEUTRAL] OK, so Serioscinaspieldia the redo del vento Cincopelepago docientos no contaocho.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEGATIVE] And no.
[CUSTOMER][NEUTRAL] Clorois.
[CUSTOMER][NEUTRAL] El numeral resinco Ocho.
[CUSTOMER][NEUTRAL] Nues reo.
[AGENT][NEUTRAL] yes.
[AGENT][NEUTRAL] Trains and Miami.
[AGENT][NEUTRAL] your services.
[CUSTOMER][NEUTRAL] Sepagoers in [PII].
[AGENT][NEUTRAL] yes.
[AGENT][NEUTRAL] The services Marsodioin.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] In effectoestorreclamos for resosor parter del proor directmente nos in soladopelelo processo is the simoselpago directamente.
[CUSTOMER][NEUTRAL] OK, it's uh Miami que paga facts spala Miami per se and Miami que porque pa.
[CUSTOMER][NEUTRAL] Mmton says er my.
[AGENT][NEUTRAL] Sinas for part of [PII] uh sits senorrelio.
[AGENT][NEUTRAL] Yeah hello yeah yeah.
[CUSTOMER][NEUTRAL] Jack is.
[AGENT][NEUTRAL] Ferrari.
[CUSTOMER][NEUTRAL] Yes, how are those invoices.
[AGENT][POSITIVE] Just respect the man.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][POSITIVE] Perfect, muchisima gras is a clamiami.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] I ask how much, no, no, no, not much.
[AGENT][NEUTRAL] So I can explain to them what you suppose I'm gonna pay.
[CUSTOMER][NEUTRAL] But I come to you.
[CUSTOMER][NEUTRAL] I still work.