AccountId: 011433970860
ContactId: 8bcbff47-1c8e-4c89-afb2-e76addeed6ff
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11260 ms
Total Talk Time (AGENT): 4230 ms
Total Talk Time (CUSTOMER): 4229 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/24/8bcbff47-1c8e-4c89-afb2-e76addeed6ff_20250124T14:11_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, this is [PII] calling from the dental office. This call is recording for quality.