AccountId: 011433970860
ContactId: 8bc2339f-0835-443e-b8d9-1e9741ed0020
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 41000 ms
Total Talk Time (AGENT): 2750 ms
Total Talk Time (CUSTOMER): 9189 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/8bc2339f-0835-443e-b8d9-1e9741ed0020_20250521T20:19_UTC.wav
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[AGENT][NEUTRAL] Contacting ATL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Good afternoon. This is [PII]. I'm calling in from Baptist Outpatient Services.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hi, hello?