AccountId: 011433970860
ContactId: 8baa0cba-4bec-4e0d-82ec-efa77b1e64a6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 250190 ms
Total Talk Time (AGENT): 96879 ms
Total Talk Time (CUSTOMER): 137150 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/8baa0cba-4bec-4e0d-82ec-efa77b1e64a6_20250613T13:52_UTC.wav
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[AGENT][NEUTRAL] When the grapelelela gusto.
[CUSTOMER][NEUTRAL] Oh la buenos diasmi nombres [PII] uh de parte de securso Somanos and acompana quesellama dia Entertainment Center LLC.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEGATIVE] This is a you porque you uh beque you come on update and the paina the APL peron to ora no puedo seque kenore nose inform el system to a port pue you that actually los status.
[AGENT][NEUTRAL] Mhm
[AGENT][NEGATIVE] Sick, OK, um, numeral telephone and caca in numeral the group.
[CUSTOMER][NEUTRAL] Claro queso muchosoonales nobreque no no locuche.
[AGENT][NEUTRAL] Minamreson.
[CUSTOMER][NEUTRAL] So I don't need to number, OK, so bueno and and to send me telefo nonvecinco cuatro nuevevente.
[AGENT][NEGATIVE] Can't get out.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ginse on set.
[CUSTOMER][NEGATIVE] Enro the extension is unocinco errodos.
[AGENT][POSITIVE] OK gracias.
[AGENT][NEUTRAL] number.
[CUSTOMER][NEUTRAL] Elnmero depoes uno says res siete dos.
[AGENT][NEUTRAL] Mm.
[AGENT][POSITIVE] OK perfect so the mea and lareion.
[CUSTOMER][NEUTRAL] La Direxion de casino estres erro [PII].
[AGENT][NEUTRAL] Yeah, yeah, he, uh, cure electronica, oh yeah.
[CUSTOMER][NEUTRAL] OK, but micordeo electronico er minombre Claudia [PII] pedo Samayoa is M ah eggriega or uh.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Aroba Tia casino Punto.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] Good
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, [PII] the car eski and tenemos owna persona and the contact [PII] and no sotros can be a musla plata forma de eso que sera is derealla queen.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] OK, que la director and to say he commala principal it just so commoalenqueare one to celecia que tomare it says step they actually selling for puea mevapoderagregami parade in resa.
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] All right.
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I see, I see, so ya bayanosrapajina solotiqueirar OSC account lo que vaca aaa traveslos OK.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Ah perfectoippoqueotra terrestemimo medijo pro mesalio is aroque quetenia yama numeral assistance OK pero bueno so ligradecom mucho yo diguaqueoravorraga it's a young kid depo put.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] Correct the quakes.
[CUSTOMER][NEUTRAL] Bueno peque.
[AGENT][NEGATIVE] I see, and quite queos kind of jama city like andrando queosa cannot jame OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Perfect, perfecto mucha grase purposipa.
[AGENT][NEUTRAL] [PII] [PII] gracia I went in the semana.
[CUSTOMER][NEUTRAL] OK, yes, that way.