AccountId: 011433970860
ContactId: 8b9fed43-e90f-4ec5-8882-ed8c4cadd5f5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4699 ms
Total Talk Time (AGENT): 4239 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/11/8b9fed43-e90f-4ec5-8882-ed8c4cadd5f5_20250311T16:45_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?