AccountId: 011433970860
ContactId: 8b6f433a-1a30-4235-891b-dedcd4451704
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 153100 ms
Total Talk Time (AGENT): 93965 ms
Total Talk Time (CUSTOMER): 53328 ms
Interruptions: 0
Overall Sentiment: AGENT=0.9, CUSTOMER=1.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/07/8b6f433a-1a30-4235-891b-dedcd4451704_20250407T13:46_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling American Public Life. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Uh, yes, hi [PII], my name is [PII]. I'm with MBA Records retrieval. I received a voicemail message to give you a call back regarding a subpoena request.
[AGENT][NEUTRAL] Yes, um, was that the peanut?
[CUSTOMER][NEUTRAL] This is on [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I got that. Hold on.
[CUSTOMER][NEUTRAL] Packerly, I think is how you say it.
[AGENT][NEUTRAL] Yes, give me one minute and let me.
[CUSTOMER][NEUTRAL] Yeah, you had needed an email address.
[AGENT][NEUTRAL] Yes, I do. What we do is is that we send a link and you can hit that secured link and open that um that up and I'll need your email address so I can send that link. Uh, what is that email?
[CUSTOMER][NEUTRAL] Sure, OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It's my first name [PII] and then it's the name of our company [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII]. So it's [PII].
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][POSITIVE] Perfect.
[AGENT][NEUTRAL] OK. Now, I will send an email. Uh-huh, yes.
[CUSTOMER][NEUTRAL] And let me
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] And what were you
[CUSTOMER][POSITIVE] I was just gonna say let me give you my direct number in case you need anything.
[AGENT][POSITIVE] Oh, that would be great. What is that direct number?
[CUSTOMER][NEUTRAL] OK. [PII]
[AGENT][NEUTRAL] OK, what I'll do is I'll send you a link and once I get that um after I send that email to you, I'll give you a call and I will give you the password to open up those documents. um, if you, I don't get a hold of you, I will, um, leave it on your voicemail.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] That'd be great because I'm on the phone a lot uh with other uh providers so that would be great, yes.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, and now let me make sure I have that number right. [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] Email is [PII].
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][POSITIVE] Perfect, yes.
[AGENT][POSITIVE] OK, I'll get that to you probably within the next hour or so. It'll be, it'll be soon, so I just gotta get it all ready and get it together and get it out to you.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, I really appreciate it thank you so much.
[AGENT][POSITIVE] You're welcome. Thank you and you have a great day.
[CUSTOMER][NEUTRAL] You too bye bye.
[AGENT][NEUTRAL] Mm. Goodbye.