AccountId: 011433970860
ContactId: 8b44d7ba-5f73-473f-b1cc-5a06e5c5cb62
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 270500 ms
Total Talk Time (AGENT): 121680 ms
Total Talk Time (CUSTOMER): 79280 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/22/8b44d7ba-5f73-473f-b1cc-5a06e5c5cb62_20250522T15:40_UTC.wav
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[AGENT][POSITIVE] gracias [PII].
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] We went there that.
[CUSTOMER][NEUTRAL] Hello, do you want that one on there.
[AGENT][NEUTRAL] Ma'am.
[CUSTOMER][NEUTRAL] Well you out there.
[AGENT][NEUTRAL] In Cape are you out there.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Well, uh, consultoriolooerra's uh the tele quaque cover uh like at the moment of reta.
[AGENT][NEUTRAL] OK, yeah.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] A tan
[CUSTOMER][NEUTRAL] Maybe.
[AGENT][NEUTRAL] Sorry, sir?
[CUSTOMER][NEUTRAL] Uh yeah tell
[CUSTOMER][NEUTRAL] Settle in say.
[CUSTOMER][NEUTRAL] Bidoero Ochoiete.
[AGENT][NEGATIVE] OK, gras is hemoly almost dead.
[CUSTOMER][NEUTRAL] Rolando Sota.
[AGENT][POSITIVE] Gracias equallium the telenoor favor.
[CUSTOMER][NEUTRAL] Yeah I think is the tell me it's the one to say.
[AGENT][NEUTRAL] Yeah, the Teleo.
[CUSTOMER][NEGATIVE] What terete.
[AGENT][NEUTRAL] OK, tambien Vexxion de la casa.
[CUSTOMER][NEUTRAL] What the [PII] right [PII].
[AGENT][NEUTRAL] OK, and female the email.
[CUSTOMER][NEUTRAL] It may, I may.
[AGENT][NEUTRAL] Yes, the email.
[CUSTOMER][NEUTRAL] So roll or what you made.
[AGENT][POSITIVE] OK, gracias.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes, it is for dental.
[CUSTOMER][NEUTRAL] I think that
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Is [PII] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, gras.
[AGENT][NEUTRAL] Uh, the Ktipo de prosmiento.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] OK, the pending, they'll um
[AGENT][NEGATIVE] Romiento loosen.
[AGENT][NEUTRAL] C as in uh extraction normal.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Podemos era so enttaora pero es uncommosoa own extraion mayor.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] No, I have been seals.
[CUSTOMER][NEUTRAL] No, there's no it's normal.
[AGENT][POSITIVE] Good to you.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK. So it's normal.
[CUSTOMER][NEUTRAL] Uh
[AGENT][POSITIVE] I beneficials of the fora.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] Peroaiter reclamo conne sores.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, it's a prime.
[AGENT][NEUTRAL] See porque uh nootros podemos pagael provedoril.
[AGENT][NEUTRAL] Is um summiter unrilamo.
[CUSTOMER][NEUTRAL] Uh, give me.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Hi.
[AGENT][NEUTRAL] See a is put in mandalo porque A is done at the informacion Ecuador recimoser recumos Clo beneficio so pales ba bamosa pagael prove or direct demente.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] OK, OK, when you.
[AGENT][NEUTRAL] Exactly podemos verificalo beneficioerbian que podemos paga aus Clo in every lamo.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I'm moving.
[AGENT][NEUTRAL] It someway and plaitalgo mahamanos, OK.
[CUSTOMER][NEUTRAL] Muchisima.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] I got you.
[AGENT][NEUTRAL] And ask yourself step marapilekepale de.
[CUSTOMER][NEUTRAL] You want