AccountId: 011433970860
ContactId: 8b0912da-711d-4802-a007-75ea2cfd5e7e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 105000 ms
Total Talk Time (AGENT): 39149 ms
Total Talk Time (CUSTOMER): 52384 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/12/8b0912da-711d-4802-a007-75ea2cfd5e7e_20250212T16:00_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII].
[AGENT][NEUTRAL] Hey, [PII].
[CUSTOMER][NEUTRAL] How are you?
[AGENT][POSITIVE] I'm doing well. How are you doing?
[CUSTOMER][POSITIVE] Doing good thanks hey um I have an agency that is appointing um.
[CUSTOMER][NEUTRAL] Enrollers basically and some other people and they asked me in the um.
[CUSTOMER][NEUTRAL] Contact section.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] On no more forms should they put uh for the agency basically like the the person who handles appointments for them?
[AGENT][NEUTRAL] No, um, they're still gonna put your name just like, you know, when you send out the no more forms out of HubSpot. They're gonna fill it out just as normal, but you're gonna put in the notes that there are zero rate.
[CUSTOMER][NEUTRAL] Yeah, yeah, yeah.
[CUSTOMER][NEUTRAL] Yep.
[CUSTOMER][NEUTRAL] Yeah, well, but in the, in the, um, in the instructions in the number forms instructions it says if your commissions will be paid to a business entity, not to use a sole proprietor, you must have the business entity name, address, contact information, and TID before you begin the application process.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So who, who's who's the contact information?
[AGENT][NEUTRAL] It could be.
[AGENT][NEUTRAL] The owner of the agency, 9 times out of 10, the contact name is going to be whoever is doing the um licensing, that's what we end up getting.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, that's kind of what I figured out. So, OK, just wanted to double check thanks [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] All right. Uh-huh. Bye-bye.
[CUSTOMER][POSITIVE] Take care bye bye.