AccountId: 011433970860
ContactId: 8a7910f9-15ac-44b6-810d-7fc9826c23d6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 314769 ms
Total Talk Time (AGENT): 107909 ms
Total Talk Time (CUSTOMER): 170907 ms
Interruptions: 3
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/06/8a7910f9-15ac-44b6-810d-7fc9826c23d6_20250506T16:34_UTC.wav
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[AGENT][NEUTRAL] assist me. I'm at American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] [PII] [PII] it's kind [PII] is the Coronado Beneicio the unpaciente cones.
[AGENT][NEUTRAL] OK, you look when you that policy number?
[CUSTOMER][NEUTRAL] Uh, Minore [PII] sir.
[AGENT][NEUTRAL] Yeah, no police for hour.
[CUSTOMER][NEUTRAL] The number of polieria is the erdos cuarentesiete.
[CUSTOMER][NEUTRAL] Quarente cuatro quattro ME.
[CUSTOMER][NEUTRAL] Uno.
[AGENT][NEUTRAL] Your number is 2.
[CUSTOMER][NEUTRAL] El nombre seria [PII] e la fechanacimento seria el [PII] de do [PII].
[AGENT][NEUTRAL] because the call number teleconor house.
[CUSTOMER][NEUTRAL] And personal reso chocho sir.
[AGENT][NEUTRAL] No, no, no, and the no landoa and medicoda.
[CUSTOMER][POSITIVE] Uh-huh, correct.
[AGENT][NEUTRAL] Ok, see no telephone dela.
[CUSTOMER][NEUTRAL] The moment, the moment.
[CUSTOMER][NEUTRAL] Yeah, the personnel.
[AGENT][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] OK, so.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Moment per hour.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Its theme.
[CUSTOMER][POSITIVE] She correct.
[AGENT][POSITIVE] OK, good boy.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] She is in my heart for no no no.
[AGENT][NEUTRAL] OK, any medical necesita.
[CUSTOMER][NEUTRAL] Necesito claralos for beneficio de cuanto ole leapprica paralo que mr [PII] MRI tonasita to clarific beneficials.
[AGENT][NEUTRAL] Well I see on MRI you know um.
[AGENT][NEUTRAL] Centrodiagnostico and hospital.
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Hospital.
[AGENT][NEUTRAL] OK, so no po guarantees a los beneficiostaquereciore clamo la polialecubrasta sincommil dolares borano pale pa uh-huh the docile copagooseguro.
[CUSTOMER][NEUTRAL] Right
[CUSTOMER][NEUTRAL] Silas.
[AGENT][NEUTRAL] As aurita they have a cuantos demon.
[AGENT][NEUTRAL] OK, so, um, this was incomilia also so cuatrocientosao.
[CUSTOMER][NEUTRAL] Quattroscientos scientosulpe pet.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Seina Mina.
[CUSTOMER][NEUTRAL] Susantatu.
[CUSTOMER][NEUTRAL] Also also qua quami $2 quater meals to $10.
[AGENT][NEUTRAL] No, what
[AGENT][NEUTRAL] No cuatrosinosesentavento.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] OK, uattraino Santa convention centers.
[AGENT][NEUTRAL] Cito ran quatromin quiento.
[CUSTOMER][NEUTRAL] Well.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, and tell me quetenia incomililloqueosquatrososa conventionoest themeporias data el call reference.
[AGENT][NEUTRAL] Not the most number of the reference yeah but those nori la fechao is Monicaefe.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] If this Florida.
[CUSTOMER][NEUTRAL] [PII], uh-huh.
[CUSTOMER][NEUTRAL] F for Florida.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] [PII] [PII] or Como.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] [PII], no.
[CUSTOMER][NEUTRAL] [PII], you get the pun.
[AGENT][NEUTRAL] Uh, no, nea la peo por nolo necessita la unica [PII] is gayestalina traves leva to conmigo.
[CUSTOMER][NEUTRAL] Soloist when you call [PII] what queso [PII] parame call reference el nombre [PII] fecha the way.
[AGENT][NEUTRAL] So was personas. Mhm.
[CUSTOMER][NEUTRAL] OK, uh, is the nona coon coon extension what was it?
[AGENT][NEUTRAL] No, commodioteconesque masquesufficiente.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Masque sufficient. OK, OK, but [PII] and [PII] is the mucha gracias esco solo la preta and tosses in deculo que er pay the insurance is out of pocket.
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] Yeah. Mhm.
[AGENT][NEGATIVE] So um copagooseguro dedule no mas.
[CUSTOMER][NEUTRAL] OK, OK, OK, Copago de sibly.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Uh-huh. El Coor co-insurance. mhm.
[CUSTOMER][NEUTRAL] The civil
[CUSTOMER][NEUTRAL] Coinsurance a lot of pocket, OK.
[CUSTOMER][POSITIVE] Um, mucha gracia [PII].
[AGENT][NEUTRAL] You know that.
[AGENT][NEUTRAL] [PII] when Niagram on American Public Life bye.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So tell me. Bye-bye.