AccountId: 011433970860
ContactId: 8a358326-f7d9-43d4-b709-14758369a038
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1980 ms
Total Talk Time (AGENT): 1091 ms
Total Talk Time (CUSTOMER): 618 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/19/8a358326-f7d9-43d4-b709-14758369a038_20250219T16:51_UTC.wav
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[CUSTOMER][NEUTRAL] Hm
[AGENT][POSITIVE] Good morning. Thank you for