AccountId: 011433970860
ContactId: 8a2cc70b-803a-4f13-b7b9-c9ba2c2e9498
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 96260 ms
Total Talk Time (AGENT): 30527 ms
Total Talk Time (CUSTOMER): 32499 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/09/8a2cc70b-803a-4f13-b7b9-c9ba2c2e9498_20250409T16:07_UTC.wav
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[AGENT][NEUTRAL] That's just me I'm an American public life. My number is [PII].
[CUSTOMER][NEUTRAL] All of it yeah it just yamano porque may I go el medique the the surge.
[CUSTOMER][NEUTRAL] They have been queloque cuanto que questa.
[AGENT][NEUTRAL] Um, no, so there's no mosa sociados go on Medicaid. It's this American public life.
[CUSTOMER][NEUTRAL] Come.
[AGENT][NEUTRAL] It's a mandola companca no no socis Medicaid.
[CUSTOMER][NEUTRAL] Well.
[AGENT][NEUTRAL] Mm, que labuscobajoso versamosapolisa.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] What is a numeral per hour.
[CUSTOMER][NEUTRAL] Uh, one second.
[CUSTOMER][NEUTRAL] Sitasieta Cuatro.
[CUSTOMER][NEUTRAL] Nino Bioshore.
[AGENT][NEUTRAL] It's a number.
[CUSTOMER][NEUTRAL] Milena Arcos.
[AGENT][NEUTRAL] Yeah cuatroue cincodo socho rescuatron.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] No, nothing going on upstairs.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Culpen.