AccountId: 011433970860
ContactId: 8a0e0af2-4c7d-404d-acbb-6c38fc5468f4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20899 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 5019 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/8a0e0af2-4c7d-404d-acbb-6c38fc5468f4_20250616T16:49_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hi, hello.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Can you hear me?