AccountId: 011433970860
ContactId: 8a0821cd-8bac-4c52-a8b6-bf17ee678f1c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8399 ms
Total Talk Time (AGENT): 3969 ms
Total Talk Time (CUSTOMER): 2118 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/28/8a0821cd-8bac-4c52-a8b6-bf17ee678f1c_20250528T14:28_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey this is [PII] I'm calling from.