AccountId: 011433970860
ContactId: 89d2dc84-b97e-40cf-b0de-b7153944bab9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11739 ms
Total Talk Time (AGENT): 5450 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/89d2dc84-b97e-40cf-b0de-b7153944bab9_20250523T21:30_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?