AccountId: 011433970860
ContactId: 89d0f9c9-4a5b-4a1a-9b3f-c415034128cd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 408809 ms
Total Talk Time (AGENT): 179208 ms
Total Talk Time (CUSTOMER): 118945 ms
Interruptions: 1
Overall Sentiment: AGENT=0.3, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/89d0f9c9-4a5b-4a1a-9b3f-c415034128cd_20250207T20:12_UTC.wav
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[AGENT][NEUTRAL] When I tell grape.
[CUSTOMER][NEUTRAL] See went para protica your uro apeelles.
[CUSTOMER][NEUTRAL] It's the uroest part of America primario or OK.
[AGENT][NEUTRAL] Um, a dependent product totena kwaleur de lisa.
[CUSTOMER][NEUTRAL] Come on, the ulta.
[AGENT][NEUTRAL] Uh, the numeral po polia no solamente tenemos una particular tenemos bastantes, uh, police are different.
[CUSTOMER][NEUTRAL] Uh yeah, see aquinata is apoliaerodos cinco cinco seroste res.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, and what number?
[CUSTOMER][NEUTRAL] It's a number aquiles cruz.
[CUSTOMER][NEUTRAL] Aquilevito through [PII] by.
[AGENT][NEUTRAL] OK, in my party had numero telephone and connected.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, Iwalesuore.
[CUSTOMER][NEUTRAL] Ladies Dominguez.
[CUSTOMER][NEUTRAL] The toyamando que posit wals uh sumero primario nose mojeo.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Oh, you understand the 47 hm.
[AGENT][NEUTRAL] OK, um, but a pole that information de la poliamohaneesita to then.
[AGENT][POSITIVE] Guten Talita.
[CUSTOMER][NEUTRAL] Mhm they have a lorego I am repo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See, lot of, you know.
[CUSTOMER][NEUTRAL] OK, I'll send it over the phone.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] No, so I wanna saydio.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] This
[CUSTOMER][NEGATIVE] Uh, quelo que pas I guess in petasacusa maita like questa queso.
[AGENT][NEUTRAL] Mhm. See I per no sotrojala persona is the mojoriacion so but uh see.
[CUSTOMER][NEUTRAL] No, you say you say the phone.
[AGENT][NEUTRAL] Uh-huh. Sero isomosun una formulariotro unpaina web and I'm a public puntocom puede paratorite informacion dassaria mandareform consul firma.
[CUSTOMER][NEUTRAL] Oh yeah my man.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] TV.
[CUSTOMER][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] I know.
[CUSTOMER][NEUTRAL] See me.
[CUSTOMER][NEUTRAL] Yeah?
[AGENT][NEUTRAL] senor cruz lela all the American public life um la senorita deformation para esito sotoriacion andesito verasiento.
[CUSTOMER][NEUTRAL] Take it out
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] OK, la dire, uh, mosa, can I assist you, ma'am.
[CUSTOMER][NEUTRAL] I always say.
[AGENT][NEUTRAL] OK. I used to call her electronic.
[CUSTOMER][NEUTRAL] Aroa.
[AGENT][NEUTRAL] Gracias. OK, yes lamente a website I unformulario catendria quelo papo the author queajameipia informacion ego, OK.
[CUSTOMER][NEUTRAL] Sorry.
[AGENT][NEUTRAL] OK, so it's diao de solamente gracias.
[CUSTOMER][NEGATIVE] No, I don't wanna do.
[AGENT][NEUTRAL] They're not, I mean.
[CUSTOMER][NEUTRAL] OK, I'm waiting.
[CUSTOMER][NEUTRAL] And where is that?
[AGENT][NEUTRAL] OK, [PII], and does it mm the seme preunandos yes seo esseguro para doctor primario.
[CUSTOMER][NEUTRAL] 3
[AGENT][NEUTRAL] OK, um, serenetroseuro secondarrios, um, waaconello pao seguro del del primarionero primario and toes conese um look at.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] OK, so este cureammiento he no cure la visa commotal solamentelomoseria si eling graffia idopoga injection only class tamiento el serial palmoelpago de la vie.
[CUSTOMER][NEUTRAL] Oh yeah, OK.
[CUSTOMER][NEUTRAL] In [PII], uh.
[CUSTOMER][NEUTRAL] It's que de la la.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] How we met you and.
[AGENT][NEUTRAL] Uh-huh. [PII]. Creo. Ahmed is seguro primario.
[CUSTOMER][NEUTRAL] Yes they have pri Mario I'm.
[AGENT][POSITIVE] Correct. Mm.
[CUSTOMER][NEUTRAL] It does say it desta I me and contratata.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] [PII] and and and the altamento de telephone or I go paracom carseconos.
[CUSTOMER][NEUTRAL] For me.
[AGENT][NEUTRAL] Mhm, got it.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Sorry.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Then uh they gracia get one near me.
[CUSTOMER][NEUTRAL] Yeah he was.
[AGENT][NEUTRAL] Yes, yes.