AccountId: 011433970860
ContactId: 89bc6158-777b-4ff7-a45c-d1b45db1fb2b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 378200 ms
Total Talk Time (AGENT): 139573 ms
Total Talk Time (CUSTOMER): 168775 ms
Interruptions: 1
Overall Sentiment: AGENT=0.6, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/27/89bc6158-777b-4ff7-a45c-d1b45db1fb2b_20250227T19:00_UTC.wav
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[AGENT][NEUTRAL] We want.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Conaraellianes.
[AGENT][NEUTRAL] Come on.
[CUSTOMER][NEUTRAL] porque de la vis a queso molo que levala retina persque el de la vistasy.
[CUSTOMER][NEUTRAL] Aver puede loub.
[AGENT][NEUTRAL] OK, uh, cues posaconapele.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] And they are not there.
[CUSTOMER][NEGATIVE] And the polia perdos.
[CUSTOMER][NEUTRAL] Tinocho
[CUSTOMER][NEUTRAL] Quattro nueve do say.
[AGENT][NEUTRAL] Mu.
[AGENT][NEUTRAL] OK. Any medical number?
[CUSTOMER][NEUTRAL] Araceli Aeggane.
[AGENT][NEUTRAL] So so.
[CUSTOMER][NEUTRAL] Uh, OK. The direction dressing when they say [PII] erode you just say [PII].
[CUSTOMER][NEUTRAL] Hello
[AGENT][NEUTRAL] Elua telephone sociopoli.
[CUSTOMER][NEUTRAL] Cuatrodias do errocinco errodoino cinco.
[AGENT][NEUTRAL] Muchas electronic.
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][POSITIVE] Mucha graciaorani.
[AGENT][NEUTRAL] Come up with the ravio or
[AGENT][NEUTRAL] OK, I see [PII] over.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Lavicita.
[CUSTOMER][NEUTRAL] El lavisita Isino parabus cars there.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] Medical care is soposo sevara are um prose no.
[AGENT][NEUTRAL] It's prosemento er la clinica el ellia.
[CUSTOMER][POSITIVE] She is good.
[CUSTOMER][NEUTRAL] But the queseyama omni eye services then no the doctor queseyama doctor [PII] with
[CUSTOMER][NEUTRAL] With Soski.
[AGENT][NEUTRAL] And then.
[AGENT][NEUTRAL] Uh [PII] is a fortunao no cure lassica and tao queerest the poliament regastos and laa queerli guairuennelositanos Sirujia in a clinica doctor.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] examines the diagnostics.
[AGENT][POSITIVE] Uh, and, and facilos.
[AGENT][POSITIVE] I cure beneficiosa beneficiosa la estadi and a.
[AGENT][NEUTRAL] Nona er and the clinicaina del doctor.
[CUSTOMER][NEUTRAL] Oh, no curenagacommo.
[CUSTOMER][POSITIVE] Super quelo de la vista and to this queso de la vista no cure alchequeo de la retina de loss poso de loss lore de la vista quelo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] No memo.
[CUSTOMER][NEUTRAL] And neo visa or no cure naso de la retina.
[AGENT][NEUTRAL] No, no, no none nonefi ningunerviioli laic doctor mentionmentespolia solamentele beneficios para iruj hospital osirujia and a clinical doctor.
[AGENT][NEUTRAL] Uh, he examined the diagnosticos in hospitales or inacciades this and uh.
[AGENT][NEUTRAL] It's the people per seo pero la revi de lojo and simosa on the molo no escuberto.
[CUSTOMER][NEUTRAL] No, it's could be.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] And those it can when.
[CUSTOMER][NEUTRAL] And so and so the the service of exam.
[AGENT][NEUTRAL] As he is.
[CUSTOMER][NEUTRAL] Uh well.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] Where is Mucha Gracia.
[CUSTOMER][NEUTRAL] Theora.
[AGENT][NEUTRAL] In the.
[CUSTOMER][NEUTRAL] this.
[AGENT][NEUTRAL] I'll go out
[AGENT][NEUTRAL] I see, I see. I think the other way.
[CUSTOMER][NEUTRAL] No, it's my sister the paravito is the salmon.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mucha.
[AGENT][NEUTRAL] I