AccountId: 011433970860
ContactId: 89b000b3-359e-40b3-bed9-d882f19c3295
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4389 ms
Total Talk Time (AGENT): 4389 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/89b000b3-359e-40b3-bed9-d882f19c3295_20250113T13:25_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?