AccountId: 011433970860
ContactId: 89a32f2b-3800-4e51-8d72-0f4cf2651a8d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1018 ms
Total Talk Time (AGENT): 1018 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/23/89a32f2b-3800-4e51-8d72-0f4cf2651a8d_20250123T16:40_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Contacting APL