AccountId: 011433970860
ContactId: 8965d401-3905-4b36-ac36-e167fcbe38aa
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20559 ms
Total Talk Time (AGENT): 5678 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/22/8965d401-3905-4b36-ac36-e167fcbe38aa_20250522T18:16_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Is anyone there?