AccountId: 011433970860
ContactId: 894f244b-c7cd-4f2f-a124-782395645134
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 187169 ms
Total Talk Time (AGENT): 69340 ms
Total Talk Time (CUSTOMER): 59039 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/31/894f244b-c7cd-4f2f-a124-782395645134_20250331T14:58_UTC.wav
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[AGENT][NEUTRAL] But [PII].
[CUSTOMER][NEUTRAL] No it was open.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] Yeah, I'm sada and then go and check it on claim.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] You can let her number on the policy.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] No [PII] say say encuentre.
[AGENT][NEUTRAL] OK, no telephone.
[CUSTOMER][NEGATIVE] Oh chore.
[AGENT][NEUTRAL] You see one moment.
[AGENT][NEUTRAL] Hey ento is to electronico.
[CUSTOMER][NEUTRAL] Uh, my solo genteel [PII].
[AGENT][NEUTRAL] What is the direction in [PII]?
[CUSTOMER][NEUTRAL] [PII] place Vita [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK, the second no OK, not a, so the so the request not so request but uh the prosthes checking.
[CUSTOMER][NEUTRAL] So you may so what time I don't come me was a check on claim so in me but then super me but me.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Oh yeah, mm but nolo what is here on the process so the elcheque chequeuere process all the soja este in uh ruta as direction of that.
[CUSTOMER][POSITIVE] So I'm gonna say I care about them.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, I'll tell you. Oh well, I'm just I.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, it's not about.
[AGENT][NEUTRAL] Well.
[CUSTOMER][POSITIVE] Thank you all.
[AGENT][NEUTRAL] Yes, yeah.