AccountId: 011433970860
ContactId: 89176dc3-53f2-46d1-bb14-b63bf55bdfcc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 264720 ms
Total Talk Time (AGENT): 124705 ms
Total Talk Time (CUSTOMER): 136714 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/27/89176dc3-53f2-46d1-bb14-b63bf55bdfcc_20250227T17:59_UTC.wav
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[CUSTOMER][POSITIVE] I like I love.
[AGENT][NEUTRAL] That's just me. I'm at American Public Life. My number is [PII] call you that.
[CUSTOMER][NEUTRAL] See money coming I'm the laser.
[AGENT][NEUTRAL] OK, I look for that the number of the police.
[CUSTOMER][NEUTRAL] Uh, OK, uh, get this question with the odo cincoo say 0 nmy Eleocho.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Otu intell.
[AGENT][NEUTRAL] He's nominate the phone.
[CUSTOMER][NEUTRAL] Yeah they should say the center.
[AGENT][POSITIVE] My favorite selectionic or electronic.
[CUSTOMER][NEUTRAL] Mm, see, see the cure the uno 3 [PII] no like a reticuadro inoreo regalado a roa yahoo.
[CUSTOMER][NEUTRAL] Then go sentmique no way [PII] [PII].
[AGENT][NEUTRAL] Um, and then also the ex fiance, it is like a dine.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] So, that they will not see the see Seona Northwest Esabian.
[CUSTOMER][NEUTRAL] Say say about him.
[AGENT][NEUTRAL] You may h at the quest diagnostics.
[CUSTOMER][NEUTRAL] See, the lab Lao Lao.
[AGENT][NEUTRAL] Oh, the lab corp, OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So no ega nada is the nosabbecommolos and biosomandoor facts or porcorreos.
[CUSTOMER][NEUTRAL] I guess ma'am.
[CUSTOMER][NEUTRAL] A long and bial or facts long in the boo la la.
[CUSTOMER][NEGATIVE] Po me one and that the Ijaco supermanda para para unaura miser.
[AGENT][NEGATIVE] Quandelafecha the service wandoes um get the service.
[CUSTOMER][NEUTRAL] You can
[CUSTOMER][NEUTRAL] Elafe is a piece of tiredose he is a thing.
[AGENT][NEUTRAL] Sado de lano pass.
[CUSTOMER][NEUTRAL] Mhm. See what.
[AGENT][NEUTRAL] OK, tenona polianterio esta que meo is a sano the hechecoola polianterios.
[AGENT][NEUTRAL] OK, so aa allegado those base la reclamola primerave um, sennego porque nosaltavalo que pagoso seguro primarios Sima exacion the beneficiosilloviron a manda mandaniualin likesacion the beneficios.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Uh-huh, it's a cabale negara, yes, so neitamos sexios papo de pagaelpi um, so eso al queue olopoena erreos perosineella poliaolopagacommosilgurosecondario.
[CUSTOMER][NEUTRAL] OK, the loo solamente leslica the beneficiloquetapatan he an Imaa gonna form a go get then a no go ole in my specific.
[AGENT][POSITIVE] Take care for that. Uh-huh.
[AGENT][NEUTRAL] No, see I'm the beneficioes so I said lo que pago uh-huh el seguing Mario.
[CUSTOMER][NEUTRAL] So I'm meaning. OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] See no masagurese silo via el seguro primario porquesillo and no mascono sotrosalla mejorpienzan quenos el seguro primario.
[CUSTOMER][NEUTRAL] More than alone.
[CUSTOMER][NEUTRAL] No, ayoueta mental only loqueos in querama loque so it's loqueloqueque before sciento peesciento loqueo leboga I sayguo but I don't loqueodoma.
[AGENT][NEUTRAL] No
[AGENT][NEUTRAL] OK. Celviescientoiete convent and so is the noose and likescanefioreclamose pagar no masquesinel the possi uentin and a pajina no sotro sipiliaoseguro likes the beneficio is eldoo.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, tell me.
[AGENT][NEUTRAL] Proslase mail la la lab corp er is mejorquelaga desa forma see.
[CUSTOMER][POSITIVE] See where am I living well.
[CUSTOMER][POSITIVE] Where am I? OK, no, now I'm a gracia.
[AGENT][NEUTRAL] OK, it has to be my American Public Life, that's the one the.