AccountId: 011433970860
ContactId: 88e673f2-7be7-4c97-9294-94d7ca6f7550
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5230 ms
Total Talk Time (AGENT): 2930 ms
Total Talk Time (CUSTOMER): 1520 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/03/88e673f2-7be7-4c97-9294-94d7ca6f7550_20250103T19:34_UTC.wav
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[AGENT][NEUTRAL] Contacting APL, my name is [PII]. How may I help you?
[CUSTOMER][POSITIVE] Hi, good afternoon.