AccountId: 011433970860
ContactId: 88db404d-5a72-4a7a-97c8-96f0a06a5598
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9079 ms
Total Talk Time (AGENT): 5499 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/88db404d-5a72-4a7a-97c8-96f0a06a5598_20250623T16:14_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL.