AccountId: 011433970860
ContactId: 88d95d33-fbc0-4a6a-b253-48cedc83ec8c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 107300 ms
Total Talk Time (AGENT): 42418 ms
Total Talk Time (CUSTOMER): 58539 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/18/88d95d33-fbc0-4a6a-b253-48cedc83ec8c_20250418T20:11_UTC.wav
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[AGENT][NEUTRAL] I just being at American Public Life. I'm just [PII].
[CUSTOMER][NEUTRAL] See, when I start the moneycaminore carrea [PII] you thinka in necessitoque me you they has a cereta activo con plike beneficial tienne.
[AGENT][NEUTRAL] OK, I put the number of the, the policy.
[CUSTOMER][NEUTRAL] Eero do in Coro.
[CUSTOMER][NEUTRAL] Cincouete siete.
[AGENT][NEUTRAL] Your nombreselente.
[CUSTOMER][NEUTRAL] Afe as [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Gracias telephone.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Gracias and so la poliassistativa is the [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, yes.
[CUSTOMER][NEUTRAL] It is, am I right?
[AGENT][NEUTRAL] OK, so no guarantee, sir.
[CUSTOMER][NEUTRAL] So it's a weird.
[AGENT][NEUTRAL] No beneficiotaqueres clamo um beneficio the outpatient le cure on MRI as a mil quinientozola resorano parade docile copago coinsurance asaitaineto despole.
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][POSITIVE] Ok perfect [PII] Muchisima gracia.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No, no, Seriado gracia.
[AGENT][NEUTRAL] OK, that's when I could assist me I'm an American public license.
[CUSTOMER][NEUTRAL] Inte mhm bye.