AccountId: 011433970860
ContactId: 88c1e45f-7f7a-44e3-bbaf-03cfb6b6684a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 221960 ms
Total Talk Time (AGENT): 102332 ms
Total Talk Time (CUSTOMER): 79138 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/15/88c1e45f-7f7a-44e3-bbaf-03cfb6b6684a_20250115T15:15_UTC.wav
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[AGENT][NEUTRAL] I'm one of the.
[CUSTOMER][NEUTRAL] I Mr. [PII].
[AGENT][NEUTRAL] No way.
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Oh porque mi uh the stamireclamo we are one no no pasa.
[AGENT][NEUTRAL] the verification.
[CUSTOMER][NEUTRAL] OK, uh, tell me numbers can lia.
[AGENT][NEUTRAL] What is so senor.
[CUSTOMER][NEUTRAL] Ta cuatro cinco say socio socio uno.
[CUSTOMER][NEUTRAL] Hm.
[AGENT][NEUTRAL] I repeat the number.
[CUSTOMER][NEUTRAL] Face cuatro cinco face so say soo siete uno.
[AGENT][NEUTRAL] is.
[AGENT][NEUTRAL] Seniorle verso scimento direction numeral telefono eco electronico sociapolis.
[CUSTOMER][NEUTRAL] But she knows they face.
[CUSTOMER][NEUTRAL] Dire [PII] or electronico sekikikis [PII].
[CUSTOMER][NEUTRAL] In telephonicoqui [PII].
[CUSTOMER][NEUTRAL] Bye.
[AGENT][NEUTRAL] Which is in a grass for verification information your melero in majinomandore clamo but uh this ada about.
[CUSTOMER][NEUTRAL] OK
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Si clamoloficio andcido puestos and pea.
[AGENT][NEUTRAL] The the OK.
[AGENT][NEUTRAL] Savanna, um, Savanna, uh, seba sere deposito a party del quioa oi.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] benefici.
[CUSTOMER][NEGATIVE] quila for no.
[AGENT][NEUTRAL] Claro de la manana whose to aviaa travajado next to you know get a record banco basque through um el the posito sever leja scuenta de banco.
[AGENT][NEUTRAL] The beneficial
[CUSTOMER][NEUTRAL] OK, I queoque uh-huh, queque in the poin know then the positschekar is.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No senor, no, no, no, no information solamente polo reclamos status deloreclamos I put that bring that little information as circa wanusser queloque a chore clamos.
[CUSTOMER][NEUTRAL] Ah, OK, porquelas time and the moment the momentdalos loss to see it on the port for eso comuno.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Exactosimos tenors to avia el mena handlesque deposito era reso esque alisa leodo cerradios the bar isaac pur telephone.
[CUSTOMER][POSITIVE] OK, well, and the gracias.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, that's all.
[AGENT][NEUTRAL] It.
[CUSTOMER][NEUTRAL] But that's it.
[CUSTOMER][NEUTRAL] That's what.