AccountId: 011433970860
ContactId: 88a31ad4-eefd-4978-a5f7-39d696fc62f3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 59569 ms
Total Talk Time (AGENT): 13470 ms
Total Talk Time (CUSTOMER): 21757 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/03/88a31ad4-eefd-4978-a5f7-39d696fc62f3_20250103T20:35_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], my name is [PII], I sent in an enrollment form for for a new person on one of my groups. I wanna make sure that that it was processed.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK, I'm sorry, [PII], what did you say your last name was?
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] OK and you are the group admin, is that correct?
[CUSTOMER][NEUTRAL] I'm the agent.
[AGENT][NEUTRAL] Oh, you're an agent, OK.
[AGENT][NEUTRAL] All right. And it's
[CUSTOMER][NEUTRAL] You there?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?