AccountId: 011433970860
ContactId: 889f09a7-07f5-47ef-bb56-27ad74bfaed0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 169179 ms
Total Talk Time (AGENT): 21637 ms
Total Talk Time (CUSTOMER): 3590 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/889f09a7-07f5-47ef-bb56-27ad74bfaed0_20250609T13:23_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good morning. Thank you for calling ATL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Not sure if you can hear me, but I cannot hear you. Um, I hear something, but I can, can you hear me?
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Hello?
[AGENT][NEGATIVE] No one in the line is connecting the call.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.