AccountId: 011433970860
ContactId: 88853140-0101-47c9-8366-b6269f22ede1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28780 ms
Total Talk Time (AGENT): 9840 ms
Total Talk Time (CUSTOMER): 15591 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/18/88853140-0101-47c9-8366-b6269f22ede1_20250418T20:21_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], I just wanted to confirm um what your guys's address was. I have two addresses, um, one in [PII] and then one in [PII].
[AGENT][NEUTRAL] Uh, the [PII] is the correct address.
[CUSTOMER][POSITIVE] [PII] OK perfect that sounds good thank you so much.
[AGENT][POSITIVE] OK, thanks for calling APL have a good weekend.
[CUSTOMER][NEUTRAL] You too bye.