AccountId: 011433970860
ContactId: 88687f4a-2390-47a7-8970-e2fb0595ae91
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 64209 ms
Total Talk Time (AGENT): 9908 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/16/88687f4a-2390-47a7-8970-e2fb0595ae91_20250416T19:00_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.