AccountId: 011433970860
ContactId: 881b0022-bb8e-46b7-9c33-96fd9ec921a4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 522200 ms
Total Talk Time (AGENT): 218305 ms
Total Talk Time (CUSTOMER): 338095 ms
Interruptions: 10
Overall Sentiment: AGENT=0.4, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/20/881b0022-bb8e-46b7-9c33-96fd9ec921a4_20250620T13:50_UTC.wav
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[AGENT][NEUTRAL] But gracile con.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] We went and Julia Leal de la Compania at a food corporation.
[AGENT][NEUTRAL] OK, I'm gonna apolog you out the other way if you know what I mean.
[CUSTOMER][NEUTRAL] Yeah inform prenecio or numura.
[AGENT][NEUTRAL] The main number the group is the telephone and casocalajamasea.
[CUSTOMER][NEUTRAL] Clara latter when I just momentoja numeral dosaogenta.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] She is the savor parapola la yo er entre noos in your work.
[CUSTOMER][NEGATIVE] Ivila factura pero la summitti er the to total queenguainoses in a aberlo que resota conquince.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Are you in reinado in [PII].
[CUSTOMER][NEUTRAL] No it's a telecomuna porqueal in my group and training voices but no dear la cuenta ACH orcheque pus is a no er la posi routing number your bank number and account number.
[AGENT][NEUTRAL] Check it checksinifica Cheque the papel no it's automatic or no er escojoricao uh-huh.
[CUSTOMER][NEUTRAL] Oh yeah, peron let me see it is and the cuando er preo ACH Cesariareo.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] See, as I said correct.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEGATIVE] Um, the tabeloal weave repetilio and to a trabese ACHsounterinado louse and adjust or tenoque porquetotales mreachuenta conquince menoselenor de sciento cuatro quaininuebeque porqueliano samma in la compania yes and peso primedo de juo.
[AGENT][NEUTRAL] Address, correct.
[AGENT][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] Uh leo con quince qua quarantininmontopato total and proxima.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] OK, Sierra Leone.
[CUSTOMER][NEUTRAL] Come on all the way for resinco nueocho quatro saving.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, me verion group.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] See [PII] reres uno I say.
[AGENT][NEUTRAL] OK, for electronica.
[CUSTOMER][NEUTRAL] It.
[CUSTOMER][NEUTRAL] Aroba arafuunto.
[AGENT][NEUTRAL] In yeah.
[CUSTOMER][NEUTRAL] Hota Leal aroba ara food the commisitto con.
[AGENT][NEUTRAL] Uh-huh, OK, Dio. OK, and to says this lepuso adjust and Juando puso adjust puso sero i pusola notta de porquelo puso sero or no le puso sero.
[CUSTOMER][NEUTRAL] No, no puso nosero solamentela who quain but I can you can.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, que queersero despoequeaga click on adjustment pongan zero pogalarapola questapoendo seroseriapoqueas a person on nana compania I paraquea who startste dequeloage.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] I see porque, yeah, it's a it's a prose er de nuevo.
[AGENT][NEUTRAL] Seabrookla ACH.
[CUSTOMER][NEUTRAL] Is a process to take it off.
[CUSTOMER][NEUTRAL] Ah yeah, OK, OK, intenddido, OK, cavienentoceloguea preparasi er una preunten caso emercilostago so we or port telephone and caso emergen.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And pajina ok tenoga comput puede [PII] yeserel on telecomuna creo.
[CUSTOMER][NEUTRAL] But I cannot say more.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] OK, OK, no, it's moles pueta to sue ala queer check.
[AGENT][NEUTRAL] You think louder, think louder, I see, see.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm.
[AGENT][POSITIVE] Correct I see yes.
[AGENT][NEUTRAL] ACH um no um ACHs un electronico unfons electronico so esova says rari number la cuenta so es una ent uh es pero de la cuenta de [PII].
[CUSTOMER][NEUTRAL] Notartare.
[CUSTOMER][NEUTRAL] The sector.
[CUSTOMER][POSITIVE] Perfect. Oh no, see, Ventend correct I mean see Lugar is the petas see osiaques and caso que queer over the phone in casoquelas perfect inita process and orient which is.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Then a senor de bergsip puede so poeta momento tenbioes a is a invoice or checking um no pore trivi um borbelore receive it so via aorita la cuenta oritaine la linea parabequepodemoselia caso no puede.
[CUSTOMER][NEUTRAL] See see.
[AGENT][POSITIVE] Uh, um, a bela ICH porque Comoyalact see comoyalosa me I I gonna on they were bello the yeah.
[CUSTOMER][NEUTRAL] Claro laro, see.
[CUSTOMER][NEUTRAL] Losome me exact for.
[CUSTOMER][NEUTRAL] The moment.
[AGENT][NEUTRAL] See see see no, I brought my story.
[CUSTOMER][NEUTRAL] People queloquetengo esque mesalli print coupon or a print coupon que queasa ready.
[AGENT][NEUTRAL] You see,
[AGENT][NEUTRAL] See, see, poke buso check seeaponga check it look it up but I said on coupon que can be palo be a check they can be on checking.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Conwy ok nodementiabaa quesimerio you know you you know take no she go to broker invoicing.
[AGENT][NEUTRAL] Let's see.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Alright, definitely.
[CUSTOMER][NEUTRAL] The area in me for aura.
[CUSTOMER][NEUTRAL] You said no open invoices submitted invoices then submitted, yeah.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK, uh.
[CUSTOMER][NEUTRAL] I felt that, oh.
[AGENT][NEUTRAL] OK. [PII].
[AGENT][NEUTRAL] You know the halallo deavrio OK.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] I got la sales permilonio mesales prion namas.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It's, it's the only option.
[AGENT][NEUTRAL] Mm, OK.
[AGENT][NEUTRAL] OK, see, so you que ese or what amandaloor checkeragupoque soloquescojio or bare cala la jamada mm pagoorella phone.
[CUSTOMER][NEUTRAL] See pago for telephone nolo checking account no.
[AGENT][NEUTRAL] No contarjeta dereto, but the telephone tarta dereto or la computtadora is to checking account.
[CUSTOMER][NEUTRAL] Yeah, yeah, that's a checking account at the ACH. OK, OK. See, Parese nom no creoquelaga la manoca debu [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] But it, uh-huh.
[AGENT][NEUTRAL] Mhm
[AGENT][POSITIVE] Yes, I like you.
[AGENT][NEUTRAL] Just a teamjamajama trai the person [PII] is he.
[CUSTOMER][NEUTRAL] OK, you're [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See, I see, yes, I miss [PII]. mhm OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Oh yeah yeah you know no problem [PII].
[AGENT][NEUTRAL] That went.
[AGENT][NEUTRAL] Thea.
[AGENT][NEGATIVE] Yeah you know the rape.
[CUSTOMER][NEUTRAL] Yeah, I tell