AccountId: 011433970860
ContactId: 8811cf04-b68f-4136-909c-49e6b7813335
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 40080 ms
Total Talk Time (AGENT): 14189 ms
Total Talk Time (CUSTOMER): 25219 ms
Interruptions: 0
Overall Sentiment: AGENT=2, CUSTOMER=2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/27/8811cf04-b68f-4136-909c-49e6b7813335_20250327T19:36_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hello [PII], this is [PII]. Um, I'm calling with doc I'm calling with a woman's health specialist of Charlton with Doctor [PII], and I have a patient. She's wanting to see if we are in network, um, with y'all, so I was calling to see if I can get that verified with you.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] Um, we, we're a supplemental policy, so we don't have a network for any of our services.
[CUSTOMER][NEUTRAL] Oh, OK, OK.
[CUSTOMER][POSITIVE] OK perfect then I'll let her know thank you.
[AGENT][POSITIVE] Thank you so much. Thank you for calling APL bye.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][POSITIVE] Have a great one bye bye.
[AGENT][NEUTRAL] You too. Bye bye