AccountId: 011433970860
ContactId: 87f2c2e0-8453-4d0d-a58a-7c4b71937e02
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4780 ms
Total Talk Time (AGENT): 3430 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/05/87f2c2e0-8453-4d0d-a58a-7c4b71937e02_20250505T14:48_UTC.wav
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[AGENT][POSITIVE] Thank you for calling APL. My name is [PII]. How can I help you?