AccountId: 011433970860
ContactId: 87cf1bcb-0643-43de-bd8b-17d07c47ae21
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3869 ms
Total Talk Time (AGENT): 3869 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/18/87cf1bcb-0643-43de-bd8b-17d07c47ae21_20250218T19:05_UTC.wav
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[AGENT][NEUTRAL] Afternoon, thank you for calling APL. This is [PII]. How can I help you?