AccountId: 011433970860
ContactId: 87b49b35-022a-41e4-a38d-cb65bd1dd080
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10220 ms
Total Talk Time (AGENT): 5701 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/87b49b35-022a-41e4-a38d-cb65bd1dd080_20250602T16:29_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL.