AccountId: 011433970860
ContactId: 8792406b-5261-4730-8e8b-168c6f90d29a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 552549 ms
Total Talk Time (AGENT): 241187 ms
Total Talk Time (CUSTOMER): 178998 ms
Interruptions: 2
Overall Sentiment: AGENT=0.4, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/13/8792406b-5261-4730-8e8b-168c6f90d29a_20250213T16:43_UTC.wav
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[AGENT][NEUTRAL] We one of the.
[CUSTOMER][POSITIVE] Buenos dia mino reso.
[AGENT][NEUTRAL] the other way.
[CUSTOMER][NEUTRAL] See you toymando, um, parquetoaca paraerme on CD scan er yoreando er inform a cemeter head that the HPL in medicine cannostativa.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK. And then.
[CUSTOMER][NEUTRAL] And don't say yeah Miami company de travajo in medicine que que so it que la la tataminotatava.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] OK, perfect. See there uh for.
[CUSTOMER][NEUTRAL] The noro depolia.
[AGENT][NEUTRAL] The outpatient certificate number or in hospital number. It's also a number of police.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Be on your quevi benefici.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Saturday, Saturday he say?
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Trey cuatro Noventa uno.
[CUSTOMER][NEUTRAL] Quattro.
[CUSTOMER][NEUTRAL] It's Melie.
[AGENT][NEUTRAL] OK, senor.
[CUSTOMER][NEUTRAL] Carla [PII].
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] OK, so you know so er so as to direction numerle forward.
[CUSTOMER][NEUTRAL] See, um, if I cannot see mee [PII] you see you know me tiento yeah he says [PII] reredo me telephone to say [PII].
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] When you guys so.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] Give effect to sediment the human.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] Oy.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] Uva.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Ahota Management Services.
[CUSTOMER][POSITIVE] See, easy, no quetativosque.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, I'mmara poo.
[AGENT][NEUTRAL] Clara. Clara.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] But Julia la polis.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Um, nothing uh ultraor tempo.
[CUSTOMER][NEUTRAL] Uh,
[AGENT][NEUTRAL] 3
[AGENT][NEUTRAL] I'm sorry, but I said.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] We see as the police we cannot.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] unmasita.
[CUSTOMER][NEUTRAL] Sorry.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Medes to direction is [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, no, it's like how sciento he esenta [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] she says the [PII] correct you see.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Why not see er [PII] you knowlio la poliacu principila pia [PII] retro [PII].
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] In a direction, correct la poliartua la politi and a quest active the momento.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] In [PII] claro la jeta and bier is a direction ta de lava la poli.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, you know, they don't rese via del Seguromimire.
[AGENT][NEUTRAL] Correct, la la la directionnemos and la polisao or la polia the apele tenemola direction like you said note don't say you know.
[CUSTOMER][NEUTRAL] Yeah, yeah.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] And era is perjetalombier unaopia virtual the utterheta assuore electronic core setting informacion and eso momento.
[CUSTOMER][NEUTRAL] La podo sara oraono.
[AGENT][NEUTRAL] Eat them.
[AGENT][NEUTRAL] Chile is most informacion.
[AGENT][POSITIVE] beneficios.
[AGENT][NEUTRAL] Um, you wanna, yeah, use the seed and a commo one processed in necess.
[AGENT][NEUTRAL] They will formal the way Amanda information as service alite paraque act to listen so direction i get the main Mbio noamente dearjeta physi as a direction.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Does that mela for electronics.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] See solamentit me the porcore electronicos and you know reo.
[CUSTOMER][NEUTRAL] See a Carla Rio [PII].
[AGENT][NEUTRAL] no ah er ah.
[CUSTOMER][NEUTRAL] See, I a little cow.
[AGENT][NEUTRAL] Ereseau.
[CUSTOMER][NEUTRAL] Ere set.
[CUSTOMER][NEUTRAL] OK, uh-huh [PII].
[AGENT][NEUTRAL] Arobaino.
[AGENT][NEUTRAL] Oh, Iru hot now.
[CUSTOMER][NEUTRAL] No, a roba hot me pontoon.
[AGENT][NEUTRAL] OK, querioto una solapala no espaouna.
[CUSTOMER][NEUTRAL] See, see, see, no, no, no, I passed it right now.
[AGENT][POSITIVE] Perfect. Sola pente permit meinitoa electronics is the moment no.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] That is
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Yeah, I'm asking the check.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] to.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] I am.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] When you prepare this lao jelly elmbio uh succor electronico de la ta virtual la proximootus the well for us to travajadomimo and el la solicitsque article.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] Yeah, stilllagen by a pharmacy.
[AGENT][POSITIVE] Correct, I see.
[CUSTOMER][POSITIVE] OK, yeah my Gracia.
[AGENT][NEUTRAL] the other way.
[CUSTOMER][NEGATIVE] No, no, no, mua male Manila.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Bye.