AccountId: 011433970860
ContactId: 878a6003-974c-4576-9999-0242ae6ce54e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 65839 ms
Total Talk Time (AGENT): 10628 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/878a6003-974c-4576-9999-0242ae6ce54e_20250625T22:23_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.