AccountId: 011433970860
ContactId: 878459ec-60d2-4dcd-80da-72816c486cdc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 63669 ms
Total Talk Time (AGENT): 9641 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/22/878459ec-60d2-4dcd-80da-72816c486cdc_20250522T17:16_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. Can I help you?
[AGENT][NEUTRAL] Is there anyone there?
[AGENT][NEUTRAL] Hello?