AccountId: 011433970860
ContactId: 876ab860-435d-48fd-93a5-c51068c2a561
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 31690 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 510 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/24/876ab860-435d-48fd-93a5-c51068c2a561_20250124T17:04_UTC.wav
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[CUSTOMER][NEUTRAL] Mm