AccountId: 011433970860
ContactId: 876787da-adf0-49e2-a2f5-dc343fe55c67
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 38869 ms
Total Talk Time (AGENT): 8348 ms
Total Talk Time (CUSTOMER): 7109 ms
Interruptions: 0
Overall Sentiment: AGENT=-1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/876787da-adf0-49e2-a2f5-dc343fe55c67_20250501T14:11_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] 6.
[AGENT][NEGATIVE] I'm sorry, the call is breaking up and I could barely hear you.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Just
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Can you hear me?