AccountId: 011433970860
ContactId: 875c970e-d154-40d6-8a55-9f2007204ea6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2599 ms
Total Talk Time (AGENT): 1430 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/09/875c970e-d154-40d6-8a55-9f2007204ea6_20250109T16:14_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling APL