AccountId: 011433970860
ContactId: 8747ad89-aba5-443e-9e02-7e2c6ea91b9b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 159440 ms
Total Talk Time (AGENT): 80759 ms
Total Talk Time (CUSTOMER): 56782 ms
Interruptions: 1
Overall Sentiment: AGENT=0.8, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/03/8747ad89-aba5-443e-9e02-7e2c6ea91b9b_20250303T19:09_UTC.wav
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[AGENT][NEUTRAL] We want this.
[CUSTOMER][NEUTRAL] Holabu deminoreheli just a yamando de laicina a peellita quierraabelo beneficio no metropainten con.
[AGENT][NEUTRAL] Si.
[CUSTOMER][NEUTRAL] See you at the moment.
[CUSTOMER][NEUTRAL] OK, erro uno osho cuatro ie unose dosm ec.
[AGENT][NEUTRAL] Which the conti the telephone connected.
[CUSTOMER][NEUTRAL] [PII] and Cinco.
[AGENT][NEUTRAL] In extension was a.
[CUSTOMER][NEUTRAL] Centre
[AGENT][NEUTRAL] Mocha gracia.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Apple airport for verification number complete question.
[CUSTOMER][NEUTRAL] Fasiminos enerroentido there is in cuentinuebe is [PII].
[AGENT][NEUTRAL] Just for confirmation and the beneficials here he corrector.
[CUSTOMER][NEUTRAL] Core do mhm.
[AGENT][POSITIVE] Perfect. when we have the information in embargo will he everques solamentes unaca in the it's a disclaimer quilalia.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Hey, la polic effectiva del [PII].
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] The police are bringing down beneficial. They asked the [PII] is the areaus per servicius outpatient ambulaus.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And this.
[CUSTOMER][POSITIVE] OK, OK, OK, a good prosedimentocommotrasonido.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Eliacure promisor sine bargo no cure copago de la vis.
[CUSTOMER][POSITIVE] OK perfect.
[CUSTOMER][NEGATIVE] So jo que curiamildola deportioda.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] It correlo prose senor of our numer referencia.
[AGENT][NEUTRAL] Mhm. That's yes.
[AGENT][NEUTRAL] Boos ski teteo initiao.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Gracia seorodo.
[AGENT][NEUTRAL] I.
[CUSTOMER][POSITIVE] No, yes, sirrato muchisima gracio senor.
[AGENT][POSITIVE] Getting an excellent I'm gonna look at the way.
[CUSTOMER][NEUTRAL] It grassy one.