AccountId: 011433970860
ContactId: 86f2f87c-5e6c-4ee1-94db-f063094c0529
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 244690 ms
Total Talk Time (AGENT): 81514 ms
Total Talk Time (CUSTOMER): 119026 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/28/86f2f87c-5e6c-4ee1-94db-f063094c0529_20250428T17:08_UTC.wav
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[AGENT][POSITIVE] We wanna have this.
[CUSTOMER][NEUTRAL] And when I started it in [PII].
[CUSTOMER][NEUTRAL] I think una unadula consulta.
[AGENT][NEUTRAL] OK, I'm the cirque police are gonna pay.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEGATIVE] Don't care what they say so.
[CUSTOMER][NEUTRAL] Empire ID?
[AGENT][NEUTRAL] Lagocommo outpatient certificate number when hospitals are nomala part.
[CUSTOMER][NEUTRAL] Uh, uh-huh in hospital benefits, same number.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I see.
[AGENT][NEUTRAL] See you.
[CUSTOMER][NEUTRAL] OK hero inticuatro.
[CUSTOMER][NEUTRAL] Saying to do.
[CUSTOMER][NEUTRAL] The same title.
[CUSTOMER][NEUTRAL] And [PII]
[CUSTOMER][NEUTRAL] L
[CUSTOMER][NEUTRAL] The last one?
[CUSTOMER][NEUTRAL] You know City.
[AGENT][NEUTRAL] Single.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Um, [PII] in [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Whatever, but if you can nominate the e e cimento super forward.
[CUSTOMER][NEUTRAL] Menule.
[CUSTOMER][NEUTRAL] Uh, a sciento seroocho on me no I sent the same to say um mm mum tele of re errocinco re say no I was say.
[AGENT][NEUTRAL] No mass reelected asocio esta cuentaaa.
[CUSTOMER][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] E B 00.
[CUSTOMER][NEUTRAL] The things you see.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Ja.
[CUSTOMER][NEUTRAL] Um, a problem in in [PII] de lao pao you may say una cocoa una laparo.
[CUSTOMER][NEUTRAL] Eora I messy yao say messy mere the poet process to meendo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ego and don't say la preuntasia trabela take no lelisa lapolapago desa.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] This auda
[AGENT][NEUTRAL] the principal.
[CUSTOMER][NEUTRAL] Yes
[AGENT][NEGATIVE] is to say just on a police are gonna pay queguo supplemental or gap keep perform and being a laments.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK, well she.
[CUSTOMER][NEGATIVE] No, no.
[CUSTOMER][NEUTRAL] OK, [PII] gras, yeah.
[CUSTOMER][NEUTRAL] I said no.
[AGENT][POSITIVE] Perfect, you know.
[CUSTOMER][NEUTRAL] Not my it's so it's a.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] You.