AccountId: 011433970860
ContactId: 86ea64ff-0768-4233-8a3f-282fddcac6ed
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 290369 ms
Total Talk Time (AGENT): 17556 ms
Total Talk Time (CUSTOMER): 5982 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/86ea64ff-0768-4233-8a3f-282fddcac6ed_20250610T19:12_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling ATL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Not sure if you can hear me. I cannot hear you. Hello?
[AGENT][NEUTRAL] Please call us back at [PII]. No one on the line disconnecting the call.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.